The Power of Emotional Intelligence to Boost Productivity – Lisa Walker

    Studies have shown that Emotional Intelligence is the strongest predictor of performance, explaining 58% of success in all types of jobs.
    Emotional Intelligence is the foundation for all critical skills and is an important factor that sets star performers apart from the rest of the pack. People with a high degree of emotional intelligence make more money, manage relationships more effectively, and report being happier and more satisfied with life. Communication between your emotional and your rational “brains” is the physical source of emotional intelligence.

    Through this session, we will show that when team members use EQ to work more cohesively together, they boost their organization’s productivity, efficiency, and morale.  Here are 4 reasons why:

    • Composure … Keep Calm and Carry On. People who understand their own emotions, and are aware of their triggers, are better able to self-soothe, or even excuse themselves from explosive situations. This is especially beneficial for professionals in high-stress industries like healthcare and hospitality.
    • Social … Build stronger relationships. Emotional intelligence training provides practical tools that will prove useful even during the most trying social situations. You might have the most ingenious team in your field, but if they can’t click with your client base or your teammates, it’s never going to matter.
    • Communication … Team members with higher EQ are better equipped to interpret in-person interactions and non-verbal communications. That’s an indispensable skill for people to interact with others as part of their daily work.
    • Empathize … Improve the reputation of your company. Help team members better connect with each other, and better relate to customers/clients. High levels of empathy in your team can translate to success in so many aspects of the business – customer service, human resources, worker satisfaction, and more.
      This presentation will provide a basic introduction to Emotional intelligence. Participants will leave with practical ideas to begin improving their Emotional Intelligence and boost leadership competence.

    PMI Talent Triangle: Power Skills (Leadership) [ PDU]

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